Manager, Customer Experience Transformation (Toronto)

Enterprise Transformation Director This role will serve as a key partner to Lightspeed’s Chief Strategy & Transformation Officer (CSTO) and broader executive leadership team, driving the weekly drumbeat of execution across high-priority transformation workstreams. Lightspeed is currently undergoing a multi-year transformation focused on strengthening core growth engines and driving operational efficiency across the business. In this role, you will lead the execution of this transformation by translating strategic priorities into action, removing roadblocks, and ensuring initiatives deliver measurable impact. The ideal candidate combines strong strategic thinking with a bias toward execution and a track record of leading complex, cross-functional transformation efforts. Lead the execution of Lightspeed’s enterprise transformation, driving high-priority initiatives from concept through execution and value delivery Translate strategic priorities into actionable plans, ensuring clear milestones, ownership, and accountability across transformation workstreams Identify and resolve cross-functional risks, dependencies, and roadblocks, ensuring initiatives remain on track and deliver expected outcomes Drive visibility into transformation progress, including tracking against key milestones, value targets, and business impact Demonstrated experience leading large-scale, cross-functional transformation initiatives in quick-paced, matrixed environments Proven ability to influence senior executives and drive alignment across functions without direct authority Excellent communication skills, including experience synthesizing insights and supporting executive-level decision-making As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position. 7–10+ years of experience in consulting, strategy, transformation, or business operations Experience leading or operating within enterprise-wide transformation programs MBA) or equivalent experience A flexible work environment that empowers you to do your best work A culture that celebrates performance Flexible paid time off and remote work policies Equity options, because this is your company too Contributions to your pension plan. Training opportunities to grow your skills and career Time off to volunteer and give back to your community Interest groups, employee led networks, social committees to sponsored sports teams Computer purchase program to get your personal MacBook Enhanced parental leave to support growing families They carefully consider a wide range of factors when determining compensation, including your skill set, qualifications, experience, and market data. These considerations can cause your compensation to vary. We reasonably expect the total compensation for this position to be in the range of $160,000 - $190,000 CAD. Lightspeed also provides a variety of employee benefits including, but not limited to, medical, dental, wellness, life and disability insurance, RRSP plan and match, paid parental leave top-up, and paid time off. Lightspeed uses artificial intelligence–enabled tools to support certain aspects of the recruitment process; Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. They were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries. Apply on Kit Job: kitjob.ca/job/2przsz