Infrastructure Support Specialist (Fulltime) (Toronto)

About the Role We are seeking a technically strong Infrastructure Support Specialist to join our high‑performing Operations Services Team. This role sits at the intersection of data centre operations and modern cloud infrastructure, requiring hands‑on expertise in automation, Linux/Windows administration, and cloud platforms. You will be a key contributor to a 24/7 production environment, supporting critical systems across two data centre locations. Our team operates on a rotating shift schedule of 3 x 12.5‑hour shifts per week on a 6‑week rotation, with shifts starting at 6:30 AM or 6:30 PM. Reliable personal transportation is required. Limited overtime may be required for project activities. Responsibilities Monitor, control, and report on site service technician activities and hosted customer systems to ensure continuous operational integrity. Enforce Data Centre security standards in accordance with PCI DSS, COBIT frameworks, internal policies, and governmental regulations. Manage physical infrastructure tasks including server racking, decommissioning, hardware labeling and provisioning of power, LAN, and SAN connections. Conduct proactive monitoring and scheduled inspections of facilities and server systems; up‑scale anomalies and incidents with urgency and precision. Maintain data centre environments to the highest standards of cleanliness, documentation accuracy, and operational readiness. Receive and physically deploy new server hardware in support of infrastructure buildouts and refresh cycles. Use Azure administration, RedHat RHCSA, Ansible Tower automation, and BigFix for cloud and automation tasks (priority). Monitor, triage, and resolve incidents and service requests through ServiceNow ITSM, meeting defined SLAs. Provide first‑line technical support across all data centre systems and applications, with a focus on root‑cause analysis and permanent resolution. Administer and patch RHEL and Windows Server environments (2012‑2025) across physical, virtual (VMware ESX), and cloud (Azure) platforms using BigFix automation. Perform performance monitoring and basic server administration. Oversee CommVault Backup operations including media management, job scheduling, failure analysis, and escalation workflows. Design and execute automation scripts and runbooks using Ansible Tower to reduce manual effort and improve consistency. Lead server build and decommission projects end‑to‑end, including planning, execution, documentation, and hand‑off. Document all operational tasks, incident resolutions, and process improvements within ServiceNow. Adapt proactively to shifting organizational priorities, taking on additional responsibilities as the business evolves. Qualifications University degree, college diploma, or equivalent hands‑on experience in IT, Computer Science, or related field. 3–5 years of experience in infrastructure operations or systems administration within a 24/7 production environment involving data centre and cloud platforms. Proficiency with Microsoft Azure, including VM management, Azure Monitor, cost management, and cloud‑native administration tasks. Strong knowledge of Linux operating systems (RHEL, CentOS, Ubuntu) covering system administration, process management, filesystems, user/group permissions, package management, and shell scripting. RedHat RHCSA certification is a solid asset. Solid knowledge of Windows Server environments (2012/2016/2019/2022/2025) and Windows 10/11, including Active Directory, Group Policy, IIS, Task Scheduler, Event Viewer, registry management, and PowerShell administration. Proven experience with automation tools such as Ansible Tower, BigFix, or equivalent. Familiarity with Control‑M job scheduling and SolarWinds is an asset. Strong understanding of networking fundamentals: TCP/IP, DHCP, DNS, LDAP, Active Directory. Competence in scripting and troubleshooting (Bash, PowerShell, Python) to support automation and operational tasks. Highly reliable and composed under pressure, proactive ownership mindset, excellent communication, sound judgment, collaborative, independent, continuous improvement orientation. Preferred Certifications Microsoft Certified: Azure Administrator Associate (AZ‑104) or equivalent. RedHat Certified System Administrator (RHCSA). ITIL Foundation. Pay & Benefits Annual pay range: $72,800 - $81,120 CAD, inclusive of base salary and target incentive pay. Compensation extends beyond cash and includes: 100% Employer‑Paid Health Benefit Plan. Employer Matching Retirement Savings Plan. Paid Vacation, Floater Days & Sick Leaves. Maternity, Parental and/or Adoption Leave Top‑Up Programs. Corporate Discounts & GoodLife Group Rate Membership. Employee Assistance Program. EEO Statement Teranet is committed to fostering an inclusive, accessible setting, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities. If you require accommodation during the recruitment process, please let us know and we will work with you to meet your needs. Apply on Kit Job: kitjob.ca/job/2ps3i0