GlobeStar Systems Hybrid Support Specialist (Toronto)

Join GlobeStar Systems as a Technical Support Specialist I based in Toronto, ON, where you’ll provide vital technical assistance in a hybrid model. Your role will immerse you in creative technologies while ensuring excellent customer experiences. In this full-time position, you will be the main technical support resource, directly addressing customer issues and engaging with various teams to foster effective solutions. You’ll operate in a dynamic environment, leveraging your troubleshooting skills to enhance clinical communications for healthcare providers. Key Responsibilities: - Handle and resolve customer service inquiries and tickets - Install and troubleshoot customer system designs - Document interactions per ISO policies - Provide phone and email support to customers - Follow up with escalated issues effectively Requirements: - Diploma or Degree in a relevant field required - Preferred experience in software support or help desk - Strong knowledge of Windows platforms and networking - Ability to learn new systems rapidly - Availability for pre-defined shifts, including nights Become a critical part of GlobeStar Systems and shape the future of healthcare communications. Apply on Kit Job: kitjob.ca/job/2ps5d6