Customer Account Support Specialist (Toronto)

Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 609 locations and has about 9,700 employees in North America as of March 31, 2026. The company provides a wide range of equipment rental services to various industries, including construction, industrial, and government sectors. Herc Rentals is committed to supporting Canadian businesses by offering high-quality equipment and exceptional customer service. Herc Customer Account Specialist is responsible for controlling a portfolio of accounts from time of billing until the receivable is cleared by means of daily customer contacts as well as performing various customer service functions for our customer base. This position reports to the Collection Supervisor, Finance Shared Services. Interactions with customer accounts will be a combination phone calls, emails and fax to obtain firm payments and payment plans on delinquent accounts while maintaining a good relationship with the customer and Internal business partners. In addition to cash collection, this position requires excellent customer service skills to help promote long-term business relationships with our customers, our Herc Sales Team and Regional Branch Managers in addressing sensitive issues. Effective Communication skills and the ability to discern accounts with cash flow issues are critical in obtaining account resolutions and to minimize revenue exposure. Collection procedures have been developed to provide a systematic way of dealing with delinquent accounts while also retaining our customer’s loyalty and driving successful business results. Proactively initiate B2B customer contacts, provide invoice copies, update POs, account documentation and other activities required to ensure payment on past due invoices. Process billing adjustments and customer discrepancies with a sense of urgency. Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment. Take proactive measures to accelerate uncollectible accounts and bring material changes to department heads regarding financial position of customers. Maintain relationships with Internal and External customers to drive efficiencies in processes. Assist in projects, process improvements, and other collection related tasks as identified by management. Ability to work with minimal supervision and think logically & constructively Proficient Microsoft Excel and Word Strong sense of Urgency and Customer Focus ‘Interpersonal/People Skills’, in working with Colleagues and Customers Bachelor - Business-related degree preferred, but not required with a minimum of 3-5 years in Accounts Receivable with a focus in Collections One-year Credit and B2B Collection experience Previous customer service and qualified telephone etiquette Replacement Pay Range: $24 -$28 per hour Medical, Dental, and Vision Coverage Life and disability insurance Healthcare spending account Building Your Financial Future Company matched Pension Plan Registered Retirement Savings Plan Tax Free Spending Account (TFSA) Paid Vacation Time Off (Minimum 3 weeks) Employee Assistance Program (EAP) Auto & Home Insurance Discounts Life Insurance Supplemental Life Insurance Disability Insurance Herc Rentals does not utilize Artificial Intelligence (AI) for sourcing or recruiting candidates. # Apply on Kit Job: kitjob.ca/job/2psd09