Bilingual Customer Support at Staples (Toronto)

Become a pivotal Bilingual Customer Support Specialist at Staples Canada, delivering exceptional service in both English and French. Engage customers, resolve inquiries, and ensure satisfaction with each interaction. Staples Canada seeks a passionate team member to join our inclusive workplace as a Bilingual Customer Support Specialist. You will engage with customers in person and online, ensuring clarity on services, eligibility, and product guidelines. Your role is vital in de-escalating customer concerns effectively and contributing to the overall store experience. Key Responsibilities: - Deliver accurate and professional customer service in-store and online - Clarify service offerings, fees, and eligibility for customers - Interpret and communicate product guidelines and procedures - Process transactions accurately, checking eligibility - Assist in resolving customer complaints, directing to leaders as required Requirements: - Proven communication skills in English and French - Strong attention to detail for form accuracy - Ability to manage distractions while serving customers - Proficient with Microsoft Office and database tools - Minimum 18 years of age required Bring your bilingual communication skills and problem-solving abilities to enhance customer experiences at Staples Canada. Apply on Kit Job: kitjob.ca/job/2psifc