Retail Energy Operations Manager (Old Toronto)

ONIT Energy Ltd. (also known as Ontario Wholesale Energy Gas & Electric) is a leading provider of Natural Gas & Electricity Supply and retail services tailored to small to large commercial consumers across Canada. With over 65 years of combined industry experience, we offer a diverse portfolio of products ensuring price stability, including leveraged index and structured, physical solutions. Our commitment to delivering exceptional customer service, coupled with our technical prowess, trading expertise and product ingenuity, sets us apart in the industry. We pride ourselves on our operational efficiency, allowing us to maintain competitiveness in pricing while delivering superior services. We currently have a vacancy for a dedicated and driven Retail Energy Operations Manager to be a part of the ONIT family. Role Summary This is a full-time Retail Energy Operations Manager position, responsible for managing day-to-day operations across customer enrollment, contract validation, and vendor coordination within a retail energy environment. This role ensures operational accuracy, regulatory compliance, and process efficiency while supporting cross-functional teams. Key Responsibilities - Oversee end-to-end customer enrollment and contract processing - Review and validate customer documentation for accuracy and compliance - Manage relationships with vendors, brokers, and internal teams - Identify and implement process improvements to increase efficiency - Monitor operational KPIs and generate performance reports - Support compliance with Ontario energy retail regulations (OEB) - Lead and mentor a team Qualifications - 3–7 years of experience in operations, energy retail, utilities, telecom, or other contract-heavy industries - Strong experience in process optimization, workflow management, and high-volume operations - Proficiency in Excel and CRM platforms (e.g., Salesforce, HubSpot); experience with Power BI is an asset - Robust analytical, problem-solving, and resource management skills - Experience with project management and strategic planning - Background in customer service and/or IT is considered an asset - Post-secondary education required; a degree in Business Administration, Operations Management, or a related field is considered an asset Salary: $90,000 - $110,000 per annum plus potential for bonus Benefits: - Competitive Salary - Health benefit package after 90-day probation - Paid time off and holidays - Close proximity to transportation (TTC) - Career Growth Opportunities Apply today and be part of our team-focused environment! Accommodation: At ONIT, we are dedicated to fostering diversity, equity and inclusion, believing that all employees play a role in upholding our values. We encourage individuals from various backgrounds, perspectives and life experiences to join us in addressing the world’s toughest challenges. Ensuring accessibility throughout the job application process is a priority for us at ONIT. If you require reasonable accommodations due to a disability, whether visible or not, please reach out to us at (mailto: ) , and we will gladly assist you Apply on Kit Job: kitjob.ca/job/2pt0ht