Client Success / Retention Specialist (Toronto)

Job Description: - Provide remote training and support to clients - Maintain relevant training documents and materials for all levels of training - Create “how- to” training videos. This includes writing the scripts, recording the videos and performing the video editing. - Organize and deliver technical training consistent with course content, objectives and delivery strategy - Support the improvement of current or the creation of recent web-based or instructor-led training courses. - Updates course documentation on a continuous basis to ensure timeliness and relevance, maintains technical resource library, and keeps records of training activities - Perform web-based training and support through online tool such as EasyWebinar, Zoho Assist, Zoom - Create and update training material such as end-user manuals/guides, presentations, references - Assist with renewals/cancellations - Contribute in the creation of educational content; - Drive customer loyalty and product adoption through a variety of mediums, including webinars - Provide excellent support and ensure a high retention rate. Qualifications/Requirements: - 2+ years relevant work experience in a customer-facing, customer success, account management or strategic role (SaaS, Marketing Agency / IT or Real Estate industry experience preferred); - 1 -2 years experience in a professional service and/or training role - Excellent Presentation Skills - Impeccable written and verbal communication and interpersonal skills - A positive attitude and ability to excel under pressure - Ability to maintain a high level of client retention and satisfaction - Capable of working independently and cross-functionally, multitasking - A detail-oriented with strong time management skills - Knowledge of the digital marketing space, and a passion for marketing technology - Knowledge of Graphic design software Illustrator and other Adobe Creative Suite applications and CSS is an asset - Technical/Documentation writing skills are an asset - Video Editing Skills are an asset. Applications such as Camtasia would be an example application - Experience with Content Management Systems (CMS) is an asset - Canadian University degree and/or college diploma in Business/Marketing/ or related field is an asset - SaaS: 2 years (Preferred) - Enterprise Software: 2 years (Preferred) Qualified candidates should forward their resume by email Apply on Kit Job: kitjob.ca/job/2pt33g