Senior Operations Manager, Housekeeping (Toronto)

Overview We are seeking an individual with a keen attention to detail and a passion for providing the highest levels of service. The Senior Operations Manager, Housekeeping must be highly organized and have strong communication and motivational skills that will lead to superior levels of cleanliness in all guest rooms and public areas of the Fairmont Royal York. Using a balanced score card approach that considers the needs of all our stakeholders, you will ensure that the daily operation is achieving and exceeding targeted KPI’s. Active participation in the strategic planning and vision of the department, division and hotel will ensure a seamless experience for our guests and colleagues alike. Responsibilities Responsible for the successful performance of all aspects of the Housekeeping & Health Club departments Responsible for elevating overall colleague engagement within the department and across the hotel Consistently offer welcoming, friendly and warm service to external and internal guests Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs Responsible for strategic decision making for daily housekeeping operations Foster positive cross departmental relationships to create a seamless experience Follow detailed cleaning standards as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard Supporting company and hotel policies and procedures including creating, promoting and actively participating in EES, Health and Safety, and Voice of Guest initiatives Responsible for the overall cleanliness, maintenance and ambience of designated areas including service areas Ensuring machines and equipment are in working order in collaboration with Assistant Director, Housekeeping Regularly connect directly with guests in the space, creating a friendly and welcoming atmosphere Develop departmental goals and measurements resulting in a balanced score card of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague engagement Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department Ensure effective colleague planning, selection, training and development strategies are in place and executed Key involvement in the Hotel’s preventative maintenance programs Contributor in developing the hotel wide strategic goals and plans Promote and ensure a clean and SAFE working environment, with continual emphasis on promoting employee health and safety Qualifications Hotel Management / Hospitality & Tourism degree or equivalent diploma preferred A minimum of 2–3 years of experience as a Housekeeping role in a mid to large scale hotel with proven results – Operational Excellence, Colleague Engagement and Financials Excellent interpersonal skills, with strong written and verbal communication abilities Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination Must have a passion for housekeeping Proficient in Excel, in particular creating spreadsheets and ability to create administrative processes through process mapping Good problem solver with the ability to think outside the box Knowledge of Property Management System (Opera PMS or equivalent), Microsoft Office and Outlook are required Will be required to work weekends and some evenings; hours need to be flexible to accommodate operational needs Physical Aspects of Position Constant standing and walking throughout shift Frequent lifting and carrying up to 60 lbs Ability to push or pull objects up to 60 lbs Frequent work above shoulder height is required Frequent kneeling, pushing, pulling, lifting Frequent ascending or descending ladders, stairs and ramps Benefits The salary range for this position is $70,320 – $79,110. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job‑related skills and knowledge, relevant experience and/or work location Free meals: Healthy meals on us every shift Travel discounts: Sweet deals at Accor hotels worldwide Dry cleaning: Free dry‑cleaning for your work gear Skill up: Custom learning programs to boost your talents Impact: Join our Health & Wellness, Sustainability, and DEI Committees Level up: Unlock new career heights with exciting growth paths We welcome applications from all qualified candidates Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: At Fairmont Royal York, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of individuals. As an Equal Prospect Employer, we provide equal access to opportunities. We welcome applications from all qualified candidates. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2ptoo6