Customer Service Supervisor for Retail Operations (Sunderland)

Take charge of customer service functions as a Front Store Supervisor at a local store. Focus on cash management, merchandising best practices, and team training.

In this role, you will ensure cashiers and merchandising staff comply with store standards while managing day-to-day operations. Youll be pivotal in solving customer issues and maintaining a professional store image that reflects the values of the community. By exercising robust judgment and decision-making, you’ll contribute to an enhanced shopping experience.

Key Responsibilities: • Ensure compliance with all store policies and procedures • Train staff in cash handling and merchandising techniques • Manage daily cash office and loss prevention standards • Address customer inquiries and promote the CSI Survey • Maintain standards of housekeeping and store appearance

Requirements: • Computer literate with effective organizational skills • Ability to make decisions independently • Strong problem-solving abilities for customer satisfaction • Knowledge of health and beauty products • Excellent time management skills

Lead your store team while fostering a supportive community atmosphere focused on service excellence. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2ppsvi