Insurance Account Manager, Small Market Commercial …, Sunderland

Business Line

Small-Market Commercial Lines Hours Per Week

35 (Full time) Location

Ontario, Any – Hybrid environment ( Job Duration

Full-Time, Permanent, Current Vacancy Wage Transparency

The base salary range for this position is $60,000 to $70,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives. About the Role

NFP’s SME business division is dedicated to helping local organizations stay safe and on track. The successful CM will handle incoming new business requests, maintain relationships with clients and carrier representatives, work with backend service teams, and oversee the renewal process of existing business. What You’ll Do

Work closely with clients to deliver extraordinary value by identifying exposures, determining the appropriate solution and advising the client on why the solution is the best fit. Develop marketing specifications and remarketing strategies for renewals of an assigned book of business. Network within the local community by attending industry events, training, etc. Provide professional and prompt customer service including phone and email on new and existing client accounts, including client questions on topics such as coverage, billing, reporting of claims, audits, endorsements, cancellations, etc. Be the lead in maintaining positive, long‑term relationships with the clients, insurance carrier representatives and NFP staff. What You Bring

RIBO is required; out-of-province licenses are an asset. Fluent in French would be preferred. Typically, more than 2 years of commercial insurance and product line experience – servicing, broking, or underwriting. Experience in the placement of various lines of coverage on SME to mid‑market accounts. Confident, poised and interactive – when client‑facing, communicates effectively, demonstrates emotional intelligence, and tailors responses in dynamic situations. Proven technical competency and creativity in developing and delivering innovative property and casualty solutions. Strong analytical and problem‑solving skills. Excellent organizational skills with the ability to adjust to changing workload and priorities. Sharp attention to detail with excellent decision‑making skills. Excellent computer skills expected; EPIC fluency an asset. Proficiency with Microsoft Office suite products – specifically Word, Excel and Outlook. Benefits

A hybrid environment approach that keeps the best interests of staff and clients in mind. Annual bonus plan for all employees. Matching RRSP plan of 5% of salary. Referral Commission Plan. Generous benefits plan including Health Care Spending Account starting on the first day of employment. Full support for continuing education and internal opportunities to grow as an insurance professional to advance career. Reimbursement of license fees and professional membership dues. A global team of industry leaders focused on employee retention, client growth, industry innovation and collaboration. Accommodations are available on request for candidates taking part in all aspects of the selection process. Artificial Intelligence Disclosure: A.I. is not being used to screen, assess, or select applicants for the position.

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