ServiceNow Lead - TechDoQuest (Abitibi-Témiscamingue)

Key Responsibilities - Partner with business users to gather, analyze, and document requirements. - Translate business needs into explicit technical specifications for development and configuration teams. - Enhance user experience by leveraging ServiceNow out-of-the-box features and minimizing technical debt. - Mentor and guide ServiceNow developers and administrators. - Serve as the subject matter expert for ServiceNow capabilities. - Lead and coordinate work across multiple geographies and diverse cultures to ensure seamless collaboration and delivery. - Provide strategic guidance on ServiceNow module usage and integrations aligned with organizational goals. - Stay current with emerging ServiceNow capabilities, including AI and predictive intelligence, and recommend adoption where beneficial. Mandatory Qualifications - 10+ years of experience in a ServiceNow Lead role. - Hands-on expertise across multiple ServiceNow modules (e.g., CSM, CMDB, ITSM, ITOM). - Strong communication and stakeholder management skills. - Proven ability to lead cross-functional teams across regions and cultural contexts. Required Certifications - ServiceNow Certified System Administrator (CSA) or Certified Technical Architect (CTA). - ServiceNow Certified Implementation Specialist (CIS) in ITSM, ITOM, or CSM. Preferred Qualifications - Experience with ServiceNow AI & Predictive Intelligence. - Strong knowledge of ITIL processes and enterprise service management best practices. - Demonstrated ability to drive innovation and continuous improvement within the ServiceNow ecosystem. What We Offer - Opportunity to lead impactful ServiceNow initiatives across a global organization. - Collaborative and inclusive work environment. - Exposure to cutting-edge ServiceNow features and AI-driven solutions. Apply on Kit Job: kitjob.ca/job/2nzhcb