Customer Success Specialist (Support) (Vancouver)

Position Overview Strutta is currently seeking a Customer Success team member for a one-year term (maternity). Strutta is a DIY Social Media Contests & Sweepstakes platform based in Vancouver that has served some of the largest consumer brands in the world over its 9-year existence. We are currently looking for a support delivery expert to cover our Customer Success function for a 1-year term. Youll be enabling a highly diverse group of users and partners as they work to develop social promotions for their brands using our online platform. You: Have 3-5 years experience in a support capacity Love problem solving and feel comfortable in high-pressure situations Have worked in a software environment before Are a robust communicator and execellent provider of customer service, both over the phone and through email Are comfortable in Zen Desk, Desk.com, or an equivalent support platform Enjoy using social media, and are active on at least a few channels Thrive in a self-driven, independent work environment Feel comfortable using a Mac or a PC It would be nice if you: Are flexible with availability/times of work Have experience with Quality Assurance/testing Have worked in a SaaS environment before Understand the objectives of digital marketers Apply on Kit Job: kitjob.ca/job/2omcdr