Senior Manager For Customer Retention (Vancouver)

Oversee customer retention initiatives as a Senior Manager, specializing in marketing strategies. Improve engagement and renewals while managing performance across various channels in a remote setup.In this role, you will guide a team responsible for lifecycle marketing activities, focusing on email, direct mail, and social media strategies. Collaborating with Product and Data teams, you will champion improvements in customer experiences and retention metrics. Serving as the main contact for retention marketing discussions, you will ensure that insights and performance updates are communicated effectively to executive leadership.Key Responsibilities:Own customer lifecycle retention and metricsLead team managing email, social, and direct mail channelsEnsure alignment of focus with business objectivesEnhance planning and execution quality across the teamWork with cross-functional groups to identify churn issuesRequirements:Bachelor's degree in Marketing or related discipline7+ years of lifecycle marketing experience2+ years managing people and teamsComprehensive knowledge of customer segmentationStrong analytical and communication skillsEmpower a high-performing team to drive effective retention strategies and optimize customer experiences across all channels.#J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2oqo6y