Luxury Customer Care Associate Position (Vancouver)

Enhance client satisfaction with Mine & Yours as a Luxury Customer Care Associate. Drive exceptional e-commerce support and deliver a concierge-style experience across digital channels.

This role involves 1-3 years of customer service experience focused on detail-oriented solutions and efficient communication. Youll respond to inquiries via Gorgias, email, and SMS within 24 hours, ensuring qualified, brand-aligned interactions. Your efforts will drive satisfaction and support order management during high-volume periods.

Key Responsibilities: • Respond promptly to customer inquiries in a professional tone • Provide accurate order, shipping, and product info • Resolve order issues while maintaining customer satisfaction • Collaborate with various teams for consistent client experience • Maintain an organized Gorgias helpdesk for efficiency

Requirements: • 1-3 years in customer service, e-commerce experience a plus • Strong written skills adapted to luxury brand voice • Highly organized with detail-oriented approach • Experience with Gorgias or Shopify is beneficial • Ability to manage multiple priorities under pressure

Become a key player in delivering exceptional customer experiences in the luxury e-commerce sector. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2orjfl