Customer Support Representative (Vancouver)

$53,000 - $53,000 a year Job Title: Customer Support Representative Location: Vancouver, BC (Hybrid - 3 days on site) Job Type: Full-time, 8:00-17:00 PST Salary: $53,000 Reports to: Customer Support Team Lead About the Role We’re looking for a Customer Support Representative who cares as much about education as we do. Our mission is to ensure that no classroom is left without a leader, and this role is at the heart of making that happen every single day. When a school is short-staffed or a teacher is facing a last-minute hurdle during the morning rush, you are the person who steps in to help. This isn’t just about clearing a ticket queue; it’s about providing calm, expert guidance when it matters most. As we continue to scale, we need someone who thrives in a quick-paced environment and takes pride in solving real-world problems for our community. If you’re a high-energy communicator who loves taking ownership and wants to see the direct impact of your work on schools and educators, you’ll fit right in. About Zen Educate Zen Educate is a technology company on a mission to change the world of education recruitment. Schools spend over $9bn a year on temporary educators, with over $2bn of that wasted on agency fees that take vital resources out of the classroom. By leveraging the latest technology, we’ve built a platform that helps schools pay less while educators earn more. We believe every student deserves access to the best education possible. We wake up every day on a mission to care more about our schools, our educators, and the impact they have. Our Support team is the heartbeat of this mission. While our technology handles the matching, you are the human connection that ensures our schools and educators are supported, heard, and ready to succeed when it matters most. This is your chance to join a high-growth tech company where your work has a direct social impact. We recently raised our Series B funding of $37m, the largest round in European EdTech last year, and we are expanding rapidly across the UK and US markets. We are a collaborative team that invests heavily in learning and development; if you’re willing to dive in and help us scale, the career growth opportunities here are endless. ️ What You’ll Be Doing Delivering Exceptional Support - Own the frontline communication with schools and educators via phone, email, and text, providing calm and effective solutions when they need them most. - Manage the support inbox and internal channels with precision, ensuring every query is handled promptly, and nothing falls through the cracks. Driving Continuous Improvement - Contribute to our growing Knowledge Base, turning common questions into self-serve resources that empower our users and make our team more effective. - Identify recurring pain points or trends in user queries and recommend process improvements that directly enhance the school and educator experience. Collaborating Globally - Partner closely with our US-based teams to resolve complex issues, ensuring a seamless and consistent experience for our global community. - Document and escalate technical or systemic issues, working as the "eyes and ears" on the ground to help our product team prioritize what to fix next. Apply on Kit Job: kitjob.ca/job/2p0o39