Client Service Representative (Vancouver)

Client Service Representative – Employee Benefits HUB International’s National Employee Benefits and Retirement Team is dedicated to driving growth and excellence across Canada by supporting our regional teams. As strategic partners, this team collaborates with local offices to expand and enhance our Employee Benefits and Retirement divisions, ensuring we deliver best‑in‑class solutions for clients nationwide. Through innovative strategies, expert guidance, and a shared commitment to success, the National Team empowers our regions to meet evolving market demands, strengthen client relationships, and achieve sustainable growth in the benefits and retirement space. About The Role The Client Service Representative, Employee Benefits acts as the primary liaison between clients (employers), plan members (employees), insurance carriers and internal teams (Consultants) to deliver exceptional service on group benefit plans including health, dental, disability, life insurance and retirement plans. Reporting to the Director, Operations, this position is responsible for supporting Consultants with all aspects of servicing group and individual clients, ensuring accurate documentation, timely communication, and exceptional client experience. The ideal candidate will be a self‑starter who is comfortable working independently to provide a wide range of duties to support our Consultants and clients. What You’ll Do - Client Service & Support: Assist Consultants with all aspects of servicing group and individual clients; act as a liaison between Consultants and Clients, insurance carriers and plan members; answer policy and coverage related questions/requests from clients and insurance carriers; communicate with clients and insurance carriers regarding plan changes, amendments; attend occasional client meetings with Consultants; conduct employee education sessions and client administration orientation sessions; create marketing materials and presentations for Consultants. - Administrative & Documentation Management: Maintain accurate renewal calendar and communicate renewal timelines to Consultants; process client communication documents such as renewals, proposals, claims experience reports, general correspondence; maintain electronic client files; ensure accuracy of policy documentation received from insurers. - General Support - Assist with other duties as assigned What You’ll Need for Success - Strong Microsoft Excel skills. - Excellent attention to detail. - Strong critical thinking, communication (written and verbal), and interpersonal skills. - Ability to work independently and manage multiple tasks and deadlines. - Strong organizational and time‑management skills. - Ability to adapt to both routine and challenging environments. - Comfortable interacting with all levels of the organization, including senior management. - Positive attitude and team‑oriented mindset. - Accounting background (e.g. accounts receivable) and working knowledge of EPIC is an asset. What’s in it for you? - Competitive Compensation: Benefit from a pay structure that includes incentives, bonuses, and opportunities to increase your earnings. - Work-Life Balance: Enjoy flexible work arrangements and generous time off to support your personal and professional life. - Tailored Benefits: Access a personalized benefits package, including company‑matched RRSPs, designed to meet your unique needs. - Growth opportunities and Support: Invest in your future with HUB! Take advantage of our sponsored training and development programs, tuition reimbursement opportunities, and coverage for professional license fees and membership dues—everything you need to support your growth and excel in your career. - Exclusive Perks: Take advantage of discounts on events, travel, accommodations, and personal home & auto insurance. Compensation The expected salary range for this position is $70,000 to $80,000 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include extended health benefits, disability insurance, RRSP matching, paid‑time‑off benefits, and eligible bonuses, and commissions for some positions. Accessibility We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. AI Disclosure AI and Automation Notice HUB International uses limited AI and automation tools within our recruitment systems to enhance efficiency in the hiring process and in the candidate experience. These tools do not independently make hiring decisions or screen out candidates — all decisions are made through human review. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2p17y5