Customer-Facing Implementation Manager Role (Vancouver)

Lead transformative customer implementations at Coconut Software. As an Implementation Manager, you will spearhead SaaS projects, ensuring a streamlined experience through detailed planning and strategic communication. In this hands-on role, you will bring 3-5 years of experience in SaaS implementation and project management to guide clients toward success. Collaborating closely with Sales and Customer Success teams, you will align customer goals with actionable project plans. Mastering stakeholder management and effective communication is key as you navigate complex projects. Key Responsibilities: • Manage implementation of Coconut Software solutions • Build end-to-end project plans and timelines • Conduct discovery and enablement sessions with customers • Act as primary contact during the implementation process • Proactively identify and manage project risks Requirements: • 3-5 years in SaaS implementation or project management • Robust project management skills with external stakeholders • Experience in B2B SaaS environments • Technical fluency with APIs and integrations • Excellent written and verbal communication skills Deliver exceptional project management and customer care as part of Coconut Software's team. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2p2nou