Overnight Customer Support Representative (Various …, Downtown

Overnight Customer Support Representative (Multiple Languages) French-English | Spanish-English | Punjabi-English Job Description Winnipeg-based CanTalk Canada Inc., a global language telecommunications corporation, is currently hiring Overnight Multilingual Customer Support Representatives for our upcoming summer training class starting June 15th. We are looking for fluent bilingual candidates in: - French-English - Spanish-English - Punjabi-English This is a customer service and technical support role supporting users with online ticketing and web-based platforms. Responsibilities - Communicate over the phone with users experiencing difficulties purchasing online tickets. - Reproduce, diagnose, and resolve technical online issues encountered by users. - Provide guidance and support in response to customer inquiries and technical difficulties. - Handle inbound customer service and technical support calls. - Deliver qualified customer support in the required languages. - Work with internet-based software and multiple computer systems. - Identify customer needs, research issues, and provide effective solutions and alternatives. - Maintain professionalism and excellent phone etiquette in a fast-paced environment. Position Details - Job Type: Seasonal Full-Time and Part-Time - Hourly Wage: $16.00 CAD - Position Duration: June 15th, 2026 to November 1st, 2026 - Hours: Based on call volumes - Availability Required: Weekdays and Weekends between 11:00 PM – 07:00 AM. Mandatory Training Schedule This position includes a mandatory 5-day training program: - June 15 & 16: Online training via Microsoft Teams - June 17 – 19: In-person training at our Winnipeg office Training Hours - 8:30 AM – 4:00 PM daily Please note: - Attendance for all training days is mandatory. - Candidates must be available for both online and in-person training sessions. Qualifications / Requirements - Must be legally entitled to work in Canada. - Must communicate fluently in English plus one of the following languages: - French - Spanish - Strong customer service and active listening skills. - Professional phone etiquette and communication abilities. - Ability to resolve customer inquiries independently or with minimal supervision. - Comfortable working in a fast-paced, multitasking environment. - Basic computer proficiency and typing skills (minimum 30 WPM preferred). - Ability to work with multiple computer systems and internet-based applications. - Strong organizational and time management skills. - Successful candidates must present valid photo identification and may be required to complete a criminal record check. Equal Opportunity Employer CanTalk Canada Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, pregnancy, veteran status, genetic information, or any other protected status under applicable law. Questions? For further inquiries, please contact our Recruiting Department at: Pay: $16.00 per hour Application question(s): - Are you legally authorized to work in Canada for this position? - If applicable, does your current work authorization have an expiry date? If yes, please indicate the expiry date. - What languages, besides English, are you professionally proficient in? - This position requires in-person attendance in Winnipeg, MB. Are you currently located in Winnipeg or able to reliably commute to the workplace? - Can you maintain your Overnight submitted availability throughout the employment period? Work Location: In person Apply on Kit Job: kitjob.ca/job/2pdfgk