Airbnb Customer Service Specialist, Premium Support, Vancouver

Become a key part of the Airbnb community as a Customer Service Specialist for Premium Support. This full-time role based in Ireland requires exceptional bilingual skills in English and French to deliver outstanding service.

Airbnb seeks a dedicated CS Specialist, Premium Support to enhance user experiences and resolve complex cases. With three or more years of relevant experience in multicultural customer service, especially in hospitality, you'll engage directly with customers and stakeholders. Your commitment to high-quality service and adaptability in a fast-paced environment will ensure success in this role.

Key Responsibilities:• Manage complex cases and provide top service • Interact through diverse communication channels • Take ownership of customer issues for resolution • Provide personalized support tailored to guest needs • Gather insights for team improvement and best practices

Requirements:• 3+ years in customer service, preferably hospitality • Strong English and French communication skills • Experience with high-profile clients preferred • Ability to handle flexible scheduling • Proficiency in CRM systems and tech platforms

Demonstrate your customer service expertise and relationship management skills as you shape experiences at Airbnb. #J-18808-Ljbffr