Retention Specialist Role In Customer Success Vancouver

Become a pivotal part of Jobber's success as a Retention Specialist. Focus on engaging customers facing challenges to foster lasting relationships and enhance their satisfaction with Jobber. In this role, you'll facilitate essential conversations with customers who may be disengaged or at risk of cancellation. By applying a diagnostic approach, you will guide them through obstacles and connect them to tailored Jobber solutions that foster renewed trust and value. Key Responsibilities: • Lead retention-focused phone conversations with customers • Execute proactive outreach based on churn signals • Conduct value sessions that optimize feature use • Diagnose root causes and recommend effective solutions • Influence customer choices to maintain their subscriptions Requirements: • Background in customer service or retention roles • Ability to ask insightful questions and listen effectively • Capability to translate Jobber's offerings into customer advantages • Solid communication skills with a results-driven approach • Comfortable navigating complex customer interactions Apply your expertise to improve customer success and drive meaningful conversations at Jobber. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2p8hvf