Customer Experience Associate Cantonese Language Skill An …, Vancouver

Job Information Work Location: Vancouver, British Columbia, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: $22.50 - $28.33 CAD Customer Experience Associate – provides excellent customer experience and handles a broad range of customer service transactions, offering advice and information on products and solutions to existing or prospective TD customers. Responsibilities Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics. Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters. Respond and resolve customers' concerns using standard procedures and escalating non‑standard activities, as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes. Help build a positive, diverse and equitable work workplace by promoting team effectiveness as well as participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on the status of routine activities. Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence. Qualifications High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Solid administration, organizational, planning and time management skills to work in a quick‑paced environment. Hands‑on knowledge of using MS Office (Word, Excel, and Outlook) and internet. A go‑getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner. Cantonese language skills are considered an asset for this opportunity. EEO Statement Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information. Apply on Kit Job: kitjob.ca/job/2p9q65