Customer Experience Associate (Vancouver)

Job Details

Work Location: Vancouver, British Columbia, Canada Hours: 15 Line of Business: Personal&Commercial Banking Pay Details: $22.50 - $28.33 CAD Department Overview

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.Responsibilities

Process financial transactions such as deposits, withdrawals, and bill payments following standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics. Understand and determine customer needs to recommend suitable banking solutions, exercising discretion with confidential matters.Respond to and resolve customers’ concerns using standard procedures and escalating non‑standard activities as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes promptly and accurately. Connect personally with customers to advise them clearly on bankingsolutions and processes.Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on routine activities. Deliver quality customer experiences and recommend operational improvements where opportunities exist to achieve operational excellence.Requirements

High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning and time‑management skills suitable for a fast‑paced environment. Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet usage.Initiative, accuracy and detail orientation to handle multiple tasks and changing priorities. Dynamic communication skills, able to connect verbally and in writing with diverse individuals in a calm, courteous and effective manner. Benefits

Competitive base salary and variable compensation. Health and well‑being benefits. Savings and retirement programs. Paid time off. Banking benefits and discounts. Career development and reward&recognition programs.

#J-18808-Ljbffr