Field Representative II, Area Customer Service (Vancouver)

**Area Customer Service Coordinator** The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following: copy, print and scanning production and finish work, operation of a mail and courier centre, maintaining billing logs and reports. The position supports the region''s Managed Services during implementation, fills in for absences and vacations throughout the Ricoh Managed Services locations. Responsible for supporting operational objectives at all existing customer sites within a geographic territory. **Field Support Representative** **Responsibilities:** ufffdu00b7 Maintains accurate, complete and up-to-date Site Procedure Guides, forms and logs; ufffdu00b7 Collects data for the completion of the monthly management report as directed by the Site Manager/Supervisor; ufffdu00b7 Orders paper, toner and other office supplies; ufffdu00b7 Assist Site Manager or Supervisor in offering suggestions for improvement to new or existing process and procedures; ufffdu00b7 Assist in the training of new and existing employees; ufffdu00b7 Must be able to report to and work at various Managed Services client locations within a geographic territory based on business needs and as scheduled; ufffdu00b7 Other duties as assigned by manager. In the absence of onsite personal, may perform any of, but is not limited to the following duties **MAIL:** ufffdu00b7 Process all incoming and outgoing mail; ufffdu00b7 Performs other mailroom functions such as mail fulfillment, which includes sorting, filing, packaging and processing shipments for delivery to multiple locations; ufffdu00b7 Filing and labeling of documents and other material for storage and retrieval; ufffdu00b7 Shipping and receiving including the movement of boxes and or equipment; ufffdu00b7 Provides courier service for the pickup and delivery of mail and copy jobs, on campus and offsite. **COPY:** ufffdu00b7 Assist in the Copy Centre and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders and laminators, etc.; ufffdu00b7 Perform scanning and indexing of client documents; ufffdu00b7 Performs basic troubleshooting (ie. Paper jams) on all equipment used within the Ricoh Centre. **GENERAL:** ufffdu00b7 Performs front desk receptionist duties; ufffdu00b7 Assists in the coordinating of work assignments to meet specific deadlines and service deliverables; ufffdu00b7 Manage all aspects of the Ricoh Centre in the absence of the Site Manager/Supervisor. **Qualifications:** ufffdu00b7 High School Diploma or equivalent work experience ufffdu00b7 Minimum of 1 year experience working in a mail room, copy centre or customer service **Skills:** ufffdu00b7 Require experience in use of a photocopier, scanner, printer, hole driller, bindery equipment, electric stapler, scales, collators and related equipment ufffdu00b7 Excellent interpersonal skills with the ability to quickly develop business relationships ufffdu00b7 Demonstrated ability to multitask ufffdu00b7 Strong self-motivation to drive results ufffdu00b7 Excellent verbal and written communication skills ufffdu00b7 Basic knowledge of Microsoft Office 365 applications ufffdu00b7 Always present a professional image to customers and vendors Ability to lift to 50 lbs. as required **Other:** Present a professional image at all times to customers and vendors Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of informationu2014how it is collected, stored, managed, and sharedu2014to unlock the potential in every organization. We deliver services and technologies that inspire our customersu2019 success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest in Yourself: At Ricoh, you can: Select the medical, dental, life, and disability insurance coverage that fits your needs. Contribute to your financial security with Ricoh Canadau2019s Retirement plan, with company matching contributions. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annually. Tap into many other benefits to enhance your health, wellness such and ongoing personal and career development. Apply on Kit Job: kitjob.ca/job/2pk1pl