Store Manager - Park Royal (Vancouver)

Store Manager As a Lush Store Manager, you are a true leader who embodies our core values: Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. You interact with customers, motivate your team, and make important business decisions while keeping these values in mind. Responsibilities - Recruit and train your management team and staff on brand, product, and service. - Collaborate with your team to exceed daily sales goals and deliver a unique, inclusive customer experience. - Educate customers and staff on Lush values and positions on animal testing, fresh cosmetics, ethical buying, vegetarian, handmade, and naked packaging. - Demonstrate strong business acumen by developing and executing business plans that align with corporate strategy to improve KPIs and achieve sales goals. - Coach and develop your team through coaching behaviors, constructive feedback, and development plans. - Champion diversity, equity, inclusion, and belonging by prioritizing DEIB training and initiatives. - Use data to analyze performance, engage staff, and create action plans to improve engagement and performance. - Form and manage a diverse team with transparency and equity in hiring, promotion, and career development. - Maintain shop compliance, training, and company standards for time and attendance, product integrity, respectful workplace, anti-harassment, health and safety, and communication. - Manage stock and inventory to ensure the right products are in store at the right times and manage ordering within budget. - Execute merchandising plans to improve KPIs and train the team to take pride in a clean, beautiful work workplace. - Schedule staff to peak times and ensure accurate payroll while staying within the labor budget. Qualifications Required: - 3-5 years managing in a retail environment. - Strong HR skills in hiring, scheduling, training, conflict resolution, and performance management. - Excellent listening and communication skills. - Excellent analytical, critical thinking, and troubleshooting skills. - Excellent organization and time management skills. - Strong customer service, supervisory, and sales skills. - Knowledge and interest in skincare, natural beauty, and ethical business. - Ability to work flexible hours, including holidays, evenings, weekends, and overtime as needed. Preferred: - Experience with consultation-based customer service models. - Ability to develop and train staff through positive coaching and feedback. - Strong record of developing retail staff careers. - Proficient in Excel, Microsoft suite, and adaptable to other systems as required. - Experience in cross-cultural collaboration and DEIB or social justice training. - Fluency in Spanish, French, or other languages. Benefits - Fun and funky store atmosphere that encourages individuality. - 50% discount on all Lush products. - Unconventional retail structure to support entrepreneurial spirit. - Opportunities for growth, with Lush promoting from within. Pay: $58,750 - $58,750 CAD EEO Statement: Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color, gender identity or expression, sexual orientation, ancestry, ability, adverse mental health, and other characteristics protected by federal or provincial/state laws. Apply on Kit Job: kitjob.ca/job/2pkwdw