Entry Level Product Support Specialist Vancouver

Kickstart your career at EllisDon as an Entry-Level Product Support Specialist. Help users navigate our products, address support inquiries, and promote software adoption effectively. This role provides an exciting prospect for candidates looking to engage directly with customers in a SaaS setting. You will be the first point of contact for customer issues, maintaining documentation and training resources as you collaborate with cross-functional teams to improve our product offerings. Solid organizational skills and the ability to communicate are essential in this position. Key Responsibilities: • Act as the main point of contact for user inquiries • Provide product demonstrations and training sessions • Document support activities and maintain accurate records • Collaborate with teams on product enhancements • Assist in user management and account administration Requirements: • 1 year experience in a customer-facing capacity • Solid troubleshooting and communication skills • Highly organized with attention to detail • Proficient in Microsoft Excel and task management software • Knowledge of invoices and payments is an asset Support and enhance the customer journey at EllisDon through your technical expertise and customer-centric approach. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pldt3