Customer Interaction Centre Representative - Dilawri (Vancouver)

Join Dilawri as a CIC Aftersales Representative, where customer engagement and service excellence are paramount. This hybrid role focuses on post-sale communication and service appointment scheduling. At the Dilawri Group of Companies, you'll be integral to optimizing dealership performance in the BC Region. This role blends remote and in-person work from Tuesday to Saturday, as you facilitate outstanding customer experiences through various communication methods and manage service appointment logistics. Meeting performance-based goals will be critical to your success. Key Responsibilities: - Handle inbound and outbound customer communications efficiently - Optimize service appointment bookings for available hours - Address customer concerns through CSI follow-ups - Achieve daily and monthly KPI targets set by management - Collaborate to fulfill customer mobility needs and services Requirements: - Diploma or degree in Business or similar field - Experience in customer service or call centers preferred - Excellent multitasking abilities in busy settings - Solid verbal and written communication skills - Familiarity with Microsoft suite tools Empower customer service initiatives at Dilawri as you build relationships and drive satisfaction. Apply on Kit Job: kitjob.ca/job/2po8gm