Lead Experience for Luxury Retail (Vancouver)

Become a pivotal member of Canada Goose in Vancouver, BC, as the Lead - Experience. Drive exceptional customer journeys and embody luxury service with every interaction. As a Lead – Experience, you'll shape highly engaging journeys that reflect the warmth of Canada Goose. This leadership role involves coaching your team in service excellence, addressing customer concerns, and executing talent development initiatives. Your contribution will enhance the brand’s reputation as a luxurious performance lifestyle brand. Key Responsibilities: - Deliver a superior customer service journey reflecting Canadian Warmth - Coach team members on luxury selling behaviors - Address customer issues and guide resolutions - Foster a culture of clienteling and engagement - Analyze KPIs and drive performance improvement Requirements: - 2-3 years of leadership experience in retail - Bachelor's Degree preferred in a related field - Experience with luxury lifestyle brands beneficial - Solid understanding of retail metrics and guest management tools - Ability to stand long periods and work flexible hours Lead a team that embodies the Canada Goose spirit while enhancing the customer experience in Vancouver. Apply on Kit Job: kitjob.ca/job/2pr4t6