Shop Success Manager (Vancouver)

ShopView is modern shop management software for independent heavy‑duty and automotive repair shops. We cut through chaos, simplify operations, and help shop owners grow—without the headaches of outdated legacy systems. Built by technicians for technicians, ShopView is fast, intuitive, and AI‑powered. We’re building the future of repair‑shop tech with smart automation, real‑time insights, and measurable ROI. Our customers are hands‑on leaders—mechanics, service managers, and owners—and we help them run smoother, more profitable shops. The Role We’re looking for someone who understands how a repair shop really works—writing repair orders, dealing with customers, juggling parts and techs—and wants to help other shops get the most out of ShopView. As a Shop Success Advisor, you’ll guide new customers through onboarding, train their teams, and help them integrate ShopView into their daily workflow. You’ll ensure they adopt key features, see value quickly, and grow their usage over time. You’ll also identify opportunities for additional modules, users, or workflows that can improve their shop performance and expand their ShopView footprint. This is not a call‑center support job. It’s about building deep relationships, understanding each shop’s operations, and helping them run a more efficient business. What You’ll Do Onboard recent shops—set up accounts, import data, configure workflows, and train service advisors and technicians. Drive product adoption—ensure customers successfully implement core workflows like approvals, RO creation, time tracking, parts management, and invoicing. Monitor customer health—track usage patterns and proactively intervene when adoption drops. Identify growth opportunities—recommend additional modules, users, or workflows that add value and increase the customer’s ROI. Act as a trusted partner—understand each shop’s processes and tailor ShopView to their operations. Collaborate internally—share customer feedback, recurring issues, and feature requests with Product and Engineering. Support renewals—ensure customers are satisfied, seeing value, and positioned for long‑term retention and account growth. Celebrate customer wins—capture success stories and help turn shops into advocates. Who You Are You’ve worked as a service advisor, technician, foreman, dispatcher, or shop manager (heavy‑duty a plus). You enjoy helping others succeed and can explain software in clear, relatable terms. You’re comfortable with tech—no need to be an IT expert, just willing to learn and teach. You’re organized, proactive, and follow through consistently. You like identifying improvements and helping shops grow. Bonus Points Experience training or mentoring in a shop environment. Prior experience in onboarding, customer success, support, or account management. Comfortable in both English and Spanish. Why Join Us We operate our own shops—you’ll be able to point to real results, not theory. You’ll be part of a fast growing, dedicated team where your input shapes the product. You’ll work with modern tools and a straightforward process. Competitive pay, benefits, and opportunities to grow as ShopView grows. Apply on Kit Job: kitjob.ca/job/2prf1p