Director Of Aftersales Focused On Customer Satisfaction And …, Riviere-des-Prairies—Pointe …

Transform aftersales management as a Director, ensuring outstanding customer support and financial outcomes. This position emphasizes strategic leadership and operational excellence in a vital sector.In this key role, you will oversee Parts and Service departments, setting performance standards aligned with company objectives. Your responsibilities include coaching regional managers and implementing improvement initiatives to enhance team effectiveness. With an eye for identifying operational opportunities, you'll play a crucial role in maximizing performance and customer satisfaction across all branches.Key Responsibilities:Ensure success of all Aftersales departmentsDevelop actionable plans with service managersMonitor achievement of operational and financial targetsImplement performance tracking dashboardsCollaborate with Sales for enhanced profitabilityRequirements:10 years of experience in agricultural retail managementBachelor's degree in business, preferredFamiliarity with Intellidealer is a plusAdvanced proficiency in MS Excel and Office SuiteExceptional communication and leadership skillsHarness your ability to lead, optimize, and elevate the aftersales function, ultimately enhancing customer loyalty and satisfaction in the marketplace.#J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2omrle