Remote Senior Support Engineer For Mission-Critical Data …, Riviere-des-Prairies—Pointe-au …

Become a key player in our team as a Senior Support Engineer focused on mission-critical real-time data systems. Leverage your 7-10 years of technical support experience to provide unmatched troubleshooting and customer assistance.In this remote role, collaborate with engineering and client services to address complex database issues promptly. Your expertise in Linux and distributed systems will enhance the customer experience and drive product improvements. You will also compose high-quality documentation to strengthen the team's support capability and assist clients in optimizing their setups.Key Responsibilities:Troubleshoot and resolve customer issues in diverse environmentsPartner with engineering to improve system reliabilityEngage in live incident resolution and customer advocacySupport clients with deployment and configuration guidanceCreate and maintain support documentationRequirements:7-10+ years in technical support or systems engineeringStrong proficiency in Linux; certification is preferableSolid understanding of high-availability systemsExperience with NoSQL databases is beneficialStrong problem-solving and communication skillsUse your technical prowess to drive success for enterprise customers and shape the future of real-time data solutions.#J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2oryqq