Chief Services And Delivery Officer (Riviere-des-Prairies—Po …, Riviere-des-Prairies—Point …

Lead the transformation of service delivery as Chief Services and Delivery Officer at Versaterm. Oversee customer-focused outcomes through strategic vision and AI implementation in the public safety sector. As an executive leader at Versaterm, you will drive operational excellence across customer service and delivery. This pivotal role transforms how Versaterm supports its diverse portfolio of products, ensuring seamless integration and enhanced user experiences. Your leadership will facilitate the company’s mission to improve community safety through innovative technology. Key Responsibilities: - Set the vision for customer delivery and implementation strategy - Integrate delivery functions across various business units - Build and scale modern SaaS delivery models - Oversee quality assurance in customer and technical support - Define strategies for AI-driven customer service Requirements: - Proven executive leadership in technology-driven services - Experience in transforming and scaling delivery operations - Expertise in cloud-native SaaS models - Robust data analytics orientation for strategic decisions - Familiarity with public safety technology is preferred Drive service excellence in a role that impacts community safety and client relationships. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2pih5d