Customer-Focused Insurance Agent at CAA (Vaughan)

Become part of CAA Insurance as a Customer Service Agent in a hybrid role, enriching customer interactions through support and policy inquiries. Bring your passion for service to assist Canadians effectively. CAA Insurance seeks energetic individuals for a Customer Service Agent role. This hybrid position welcomes candidates with diverse experience, focusing on delivering reliable support to policyholders. The ideal candidate will engage with customers via calls, managing policy inquiries and offering solutions, without needing prior insurance knowledge since comprehensive training will be provided. Key Responsibilities: • Handle inbound calls regarding policy changes and inquiries • Provide technical support for CAA Connect and MyPace • Assist with departmental reporting data collection • Support ongoing projects and initiatives within the department • Meet KPIs for call resolution and customer service metrics Requirements: • Completed post-secondary education, University preferred • 1-3 years of customer service experience • Call center experience preferred • Desire to obtain OTL license or CIP designation • Exceptional communication and teamwork abilities Deliver quality service and support the CAA mission as a valued Insurance Service Agent. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2nzift