Insurance QA Analyst at CAA (Vaughan)

Take the next step in your career as an Insurance QA Analyst at CAA. Your analytical skills will play a pivotal role in evaluating call quality and driving improvement initiatives across business lines. This role requires a proactive individual with a strong background in insurance sales or service. You will conduct thorough evaluations, communicate analysis results, and collaborate on quality assurance projects. Your impact will extend to maintaining high-quality standards across several departments. Key Responsibilities: • Conduct evaluations on recorded calls for quality assessment • Identify trends for continuous quality improvement • Develop and maintain key QA documents and reports • Present findings to stakeholders to encourage actionable improvements • Work collaboratively with departments to facilitate training Requirements: • 3-5 years' relevant experience in Insurance • Post-secondary education in a related field • Advanced proficiency in MS Office • Robust communication skills for stakeholder engagement • Excellent analytical and problem-solving capabilities Your expertise will shape CAA's commitment to delivering quality customer service in the insurance industry. #J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2nmhsk