Full-Time / Part-Time Customer Service Representative …, North York

About Us Appliance Repair Team is a fast-growing appliance repair company proudly serving Toronto and the GTA. We are committed to providing professional, reliable, and efficient service while delivering an outstanding customer experience. Our office environment is fast-paced, team-oriented, and focused on growth and success. We are currently looking for motivated and energetic individuals to join our team as a Customer Service Representative / Dispatcher / Service Coordinator. Who We’re Looking For We are looking for someone with a positive attitude, strong communication skills, and the ability to thrive in a busy, high-volume setting. The ideal candidate must be: - Excellent at multitasking and staying organized - Comfortable handling a high volume of phone calls daily - Able to communicate professionally with both customers and technicians over the phone - Friendly, patient, and customer-focused - Able to work efficiently under pressure - Detail-oriented and reliable - A strong team player with a professional attitude - Comfortable using computers, scheduling systems, and office software Previous experience in customer service, dispatching, call centers, reception, or office administration is an asset, but we are willing to train the right candidate. Responsibilities - Answer inbound customer calls and emails - Schedule and dispatch technician appointments efficiently - Coordinate with technicians throughout the day regarding routes and appointments - Assist customers with appointment updates, ETAs, and service information - Maintain organized customer records and scheduling notes - Support office operations and administrative tasks as needed Requirements - High school diploma or equivalent - Strong verbal and written communication skills - Ability to work in-person in Concord, ON - Ability to multitask in a fast-paced environment - Professional phone etiquette and solid customer service skills Why Join Appliance Repair Team? - Competitive pay based on experience - Full-time and part-time positions available - Paid training provided - Health benefits available - Opportunities for growth and advancement - Supportive and respectful team environment - Stable and growing company - Valuable experience in customer service and operations If you are organized, motivated, and enjoy working with people in a fast-paced environment, we would love to hear from you. Apply today and become part of our growing team. Job Types: Full-time, Part-time Location: Concord, ON Pay: $18–$22 per hour (based on experience) Work Location: In person Pay: $18.00-$22.00 per hour Work Location: In person Apply on Kit Job: kitjob.ca/job/2oarkt