Personal Lines CSR - concord (Vaughan)

We’re a growing, relationship-driven insurance brokerage looking for a RIBO-licensed Personal Lines professional who takes pride in delivering exceptional client service and building long-term trust. What You’ll Be Doing - Provide exceptional day‑to‑day customer service to clients. - Handle renewals, remarkets, and policy changes with a focus on retention - Provide coverage advice tailored to client needs - Identify cross-sell and upsell opportunities - Maintain strong relationships with insurers and underwriters - Support producers and collaborate across the team - Ensure timely follow-ups on client requests, endorsements, and submissions What You Bring - Active RIBO license (in valuable standing) - 2+ years of personal lines experience (brokerage preferred) - Strong knowledge of home and auto policies - Ability to manage multiple priorities in a fast-paced environment - A client-first mindset with strong communication skills - Experience with BMS system PowerBroker an asset What Sets You Apart - You don’t just process, you advise and build relationships - You’re proactive, organized, and take ownership of your work - You enjoy being part of a collaborative, team-oriented environment - You look for opportunities to grow within a company Compensation & Perks - $56,000 – $75,000 salary - Paid vacation + personal/sick days - Group benefits - Growth and advancement opportunities - Supportive, team-focused culture - Company events & community involvement - Business casual environment This position is currently vacant and open to qualified applicants. AI Disclosure Statement We use AI‑enabled tools to help screen, assess, and/or select applicants for this role (e.g., skills matching and interview scheduling support). All hiring decisions include human review. Equal Opportunity Statement FSB GROUP LTD. is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an interview will be asked whether specific accommodations are needed to support a personal disability. Apply on Kit Job: kitjob.ca/job/2odm06