Customer Service Representative (Concord)

About the Role ColdFuel is looking for a friendly, reliable, and customer-focused Customer Service Representative to be the primary point of contact for our clients. In this role, you'll handle day-to-day customer inquiries, coordinate service bookings, and ensure every customer interaction reflects the quality and care that ColdFuel is known for. This is a customer-first position - ideal for someone who genuinely enjoys helping people and takes pride in delivering a outstanding experience every time. Responsibilities Customer Support - Respond to inbound customer inquiries via phone, email, and chat in a professional and timely manner - Resolve customer concerns and issues with patience and a solutions-oriented approach - Maintain accurate customer records and interaction logs in our CRM system - Follow up with customers post-service to ensure satisfaction and address any outstanding needs - Communicate clearly and courteously, upholding ColdFuel's commitment to exceptional service Service Booking & Scheduling - Manage inbound booking requests and schedule service appointments accurately and efficiently - Coordinate between customers and the service team to confirm availability and minimize scheduling conflicts - Send booking confirmations, reminders, and follow-up communications to customers - Handle rescheduling and cancellations professionally, finding solutions that work for both the customer and the team - Keep scheduling records up to date and flag any capacity issues to the appropriate team member Additional Responsibilities - Support the team with light outreach tasks when needed, such as following up with warm leads or checking in with existing customers on upcoming service needs What We're Looking For - 1+ year of experience in a customer service, reception, or client-facing role - Excellent verbal and written communication skills — warm, clear, and professional - Strong organizational skills with the ability to manage bookings and multiple tasks simultaneously - Comfortable working with CRM or scheduling tools (or eager to learn) Pay: $17.60-$21.50 per hour Benefits: - Casual dress - On-site parking - Paid time off Application question(s): - Do you have any prior customer service experience? Language: - English (required) - Russian (required) Location: - Concord, ON (preferred) Work Location: In person Apply on Kit Job: kitjob.ca/job/2oga0z