Service Manager (Concord)

About LawnSavers LawnSavers is a family-run lawn and pest care company with over 35 years of trust in the GTA. We deliver WOW-level service through a committed team, a strong culture, and a relentless focus on helping our customers grow Green, Thick, and Healthy lawns. Our production team is the engine and we need someone to help lead that engine every day. The Service Manager works directly under the Operations Manager to oversee day-to-day execution, quality, and field team development. This is a hands-on leadership role that combines coaching, logistics, service excellence, and technician mentorship—helping lead our current team and grow our next generation of field leaders. What You’ll Do - Manage daily lawn and pest application crews, ensuring routes are completed on time and to standard - Conduct field audits and quality checks, providing coaching and follow-up on results - Mentor Senior Technicians and support the development of new hires - Assist with technician evaluations, ride-alongs, and training feedback to the Operations Manager - Monitor truck and equipment usage, report safety concerns, and support seasonal prep and inventory - Contribute to Christmas Decor program execution, including install coaching and routing help - Review and track key performance metrics related to crew productivity, callback reduction, and service delivery - Any other tasks as needed. Who You Are - A team builder who leads by example and lifts others through coaching and consistency - Detail-oriented and quality-focused with a passion for outdoor work and service excellence - Able to juggle changing field dynamics with calm decision-making and solutions-first thinking - Familiar with lawn and pest control applications, seasonal scheduling, and routing best practices - Respectful, fair, and committed to accountability—no shortcuts, just solid leadership What You’ll Bring - 3–5+ years in lawn care or pest control, with field supervision or team leadership experience - A strong understanding of service applications, team coaching, and customer satisfaction drivers - Proficiency with routing apps, reporting tools, and technician communication systems - Class G driver’s license and clean driving record Compensation & Benefits - Base salary: $55,000–$65,000 depending on experience - Performance bonus: 10–20% based on the following: - - Crew Efficiency: Meeting production and route targets while maintaining schedule discipline - Quality & Callback Reduction: Maintaining high audit scores and reducing rework or callbacks - Technician Development & Retention: Successful onboarding, training, and performance growth of field techs - Seasonal Success: Achieving team targets and install quality during peak seasons like Christmas Decor - Perks: Health benefits and RRSP matching - Growth Path: Stepping stone to Operations Manager or future multi-crew leadership roles Our Core Values - Do the Right Thing - Empowerment - Family - Humility - Integrity - Safety - We Step Up How to Apply Send your resume and a note about your leadership style and team success stories to Or message us on LinkedIn for a conversation. LawnSavers – Partners in keeping lawns Green, Thick and Healthy. Guaranteed. This posting represents an existing vacancy. As part of our hiring process, we may use AI-supported tools to help review applications, with all decisions made by our team. Apply on Kit Job: kitjob.ca/job/2ogkpu