Customer Service Representative (North York)

Overview We are seeking a detail-oriented and customer-focused Customer Service Representative (Edit Analyst) to join a fast-paced environment supporting dealer networks across Canada. This role is ideal for someone who thrives on problem-solving, accuracy, and delivering exceptional customer experiences. You will act as a key liaison between customers, internal teams, and sales representatives, ensuring all inquiries, orders, and edits are handled efficiently and professionally. Key Responsibilities - Provide prompt, skilled support to internal and external customers via phone and email - Act as a liaison between customers and internal departments to resolve inquiries and issues - Review and validate order edits for accuracy prior to release to production - Identify and report discrepancies for correction and follow-up - Maintain accurate records of customer interactions and transactions - Develop strong knowledge of products, pricing, installation guides, and order processes - Collaborate with team members to troubleshoot issues and improve service delivery - Support team coverage during absences and assist with workload balancing - Ensure adherence to established customer service processes and company procedures - Organize workload effectively to maintain continuous workflow Qualifications & Requirements - Post-secondary education preferred - Minimum 3 years of customer service experience ( 3 PL, warehouse , office set up) - Strong communication skills (verbal and written) - Excellent interpersonal and problem-solving abilities - Highly organized with strong attention to detail - Ability to multitask in a fast-paced, deadline-driven environment - Comfortable working both independently and within a team - Proficient in Microsoft Office (Word, Excel), Google tools, and ERP systems (AS400 an asset) - Experience in manufacturing or office furniture industry is an asset Additional Information - High-volume environment (processing approximately 200+ orders per week) - Collaborative team setting with cross-functional interaction - Opportunity to build product and industry knowledge ***Career Connections Canada Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request an accommodation, please contact Career Connections*** Pay: $40,000.00-$42,000.00 per year Ability to commute/relocate: - North York, ON: reliably commute or plan to relocate before starting work (required) Application question(s): - Do you have experience handling customer queries in manufacturing or logistics industry? Experience: - Customer service ( office): 2 years (required) Work Location: In person Apply on Kit Job: kitjob.ca/job/2ogyqt