Customer Service Team Manager Needed (Vaughan)

Elevate customer service leadership as a Team Manager with us in Woodbridge, Ontario. Utilize your coaching skills to drive performance and team success in a dynamic call center setting.

This 12-month contract position at Customer Operations requires a proactive leader with a proven track record in managing teams. You will oversee key performance indicators, aid team members with their career paths, and ensure service excellence. Facilitation of hiring, training, and administrative tasks is integral to fostering a positive work culture.

Key Responsibilities: • Ensure service standards and production objectives are consistently met • Conduct regular team meetings for performance and career development • Review employee metrics for call center job standards • Manage performance evaluations and liaise with HR as needed • Resolve escalated customer service issues effectively

Requirements: • 2-3 years supervisory experience in customer service • Proficient in Microsoft Office and CRM systems • Strong coaching and motivational skills • Demonstrated leadership and decision-making abilities • Bilingual in French is an asset

Become a key player in enhancing customer satisfaction while mentoring your team. J-18808-Ljbffr Apply on Kit Job: kitjob.ca/job/2on4s1