Bilingual Customer Service Representative North York

Staffinity is currently seeking a Bilingual Client Services Specialist . This is a permanent position with base salary, advantages, vacation, personal days and RRSP matching. The base salary is 45-50k + bonus. The work schedule is hybrid, with 2 days per week in the North York office. The successful candidate will be responsible for addressing complex inquiries and ensuring a seamless user experience across multiple communication channels. Fluency in English and French required. Note on Schedule: This position requires flexibility for rotating shifts. Shifts are scheduled 5 days per week (40 hours total) between Monday Friday (7:30 am 8:30 pm) and weekends (10:00 am 4:00 pm). Responsibilities: Manage client interactions efficiently across phone, email, and chat from initial contact to resolution. Reproduce and troubleshoot technical issues, including connectivity and platform navigation. Act as a subject matter expert on products, services, policies, and procedures. Identify and escalate complex matters to the appropriate internal teams in a timely manner. Proactively contact clients to provide follow-up and ensure satisfaction. Accurately record, sort, and track client issues and resolution steps within internal databases. Present value-added solutions and tools to meet specific client needs. Qualifications: Fluently Bilingual: Excellent written and verbal communication skills in both English and French. Experience: 6 months to 1 year of customer service, collections or technical support experience. Education: Post-secondary degree or diploma completed. Technical Aptitude: Ability to learn and explain complex products and troubleshoot operating system/software issues. Flexibility: Must be able to work rotating shifts, including evenings and weekends. Soft Skills: Ability to thrive in a rapid-paced workplace and a desire to assist in the development of newer staff members. Apply on Kit Job: kitjob.ca/job/2oqhjn