Call Centre Collections Agent (North York)

Join One of Canada’s Fastest-Growing Collection Agencies At ACRM, we believe in hiring people who are motivated, confident, and ready to succeed. If you're someone who enjoys fast-paced environments, goal-driven work, and meaningful conversations — we’d love to work with you. Action Collections & Receivables Management (ACRM) is growing rapidly — and we’re hiring Call Centre Collections Agents to join our in-office team in Scarborough (Victoria Park & Steeles area). We work with major banks, telecom providers, leasing firms, utilities, and government clients to manage overdue accounts while maintaining professional, respectful communication with customers. Key Responsibilities – Collections & Call Centre Support: - Make outbound calls to customers regarding past-due balances - Handle inbound calls with professionalism and clarity - Negotiate payment plans and settlement arrangements - Explain account details and available options - Record call outcomes and notes accurately in the system - Meet and exceed daily and weekly performance targets What Makes a Great Call Centre Collections Agent: - Experience in collections, customer service, or call centres is an asset - Excellent English communication skills (verbal and written) - Confident handling objections and navigating difficult conversations - Goal-driven and able to work independently and as part of a team - Reliable, focused, and detail-oriented - Must pass a criminal background check No collections experience? No problem — if you have the right attitude and a willingness to learn, we provide full training. What We Offer: - Competitive hourly wage: $17.20 – $19.00, depending on experience - Monthly commission + performance bonuses - Paid vacation - Professional, in-office work environment - Team-focused culture and casual dress code - Convenient location at 716 Gordon Baker Road, Scarborough, ON Work Schedule: - Option 1: Monday to Friday – 12:30 PM to 9:00 PM - Option 2: Monday to Friday – 3:30 PM to 12:00 AM - Alternating Saturdays: 10:00 AM to 6:30 PM - Option 3: Monday to Friday – 2:30 PM to 11:00 PM - Alternating Saturdays: 10:00 AM to 6:30 PM - (*_Full-time, in-person availability is required_*) Location: Work from our professional call centre located at: 716 Gordon Baker Road, Scarborough, ON (near Victoria Park & Steeles) Candidates must be able to commute reliably or plan to relocate before starting. Apply today and take the first step toward a rewarding career in collections with a company that supports your success from day one. We’re excited to hear from candidates ready to take on a challenge and grow with us. Job Types: Permanent, Full time Pay: $17.55-$20.00 per hour Benefits: - Casual dress - On-site parking - Paid time off Work Location: In person Apply on Kit Job: kitjob.ca/job/2oui07