CAA Insurance Service Agent Position (Vaughan)

Join CAA Insurance as a Service Agent, combining your customer service expertise in a hybrid work model focused on enhancing client experiences. Engage with policyholders to meet their needs seamlessly. As part of CAA Insurance, the Service Agent role is open to those with a background in customer service. Prior insurance experience isn't necessary, and training will guide newly hired agents in obtaining required licensure. This role emphasizes response efficiency by assisting with policy inquiries and providing technical support for digital services. Key Responsibilities: - Respond to customer inquiries about policy changes - Send technical support correspondence to policyholders - Collect data to assist with departmental reports - Aid in various departmental projects and initiatives - Achieve KPIs for service excellence and call efficiency Requirements: - Bachelor’s degree or similar post-secondary education - 1-3 years in a customer service role - Previous call center experience preferred - Willingness to pursue OTL license - Robust analytical and communication skills Elevate customer loyalty through your expertise as a Service Agent at CAA Insurance. Apply on Kit Job: kitjob.ca/job/2osqb8