Insurance Sales Agent, Vaughan

For over 50 years, our Property and Casualty insurance Company, CAA Insurance, has provided dependable and trustworthy service to protect Canadians and what matters to them. CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

We Offer

Work-life harmony with access to an award-winning holistic wellness program

Continuous learning through our robust corporate curriculum and education reimbursement program

Incredible rewards, travel incentives, and product and service discounts

Pay-for-performance and best-in-class recognition programs

Competitive benefits that include a defined contribution plan, personal spending account, and so much more

Join our growing team where everyone belongs!

What You Will Do

Quote and sell auto and property insurance to inbound callers

Follow procedures and underwriting guidelines as part of the sales process

Assess the needs of the customer

Identify and make recommendations for additional P&C coverage

Achieve set target for sales, quality, average call time, etc.

Who You Are

Post-secondary education completed

Considerable experience in retail, customer service, and/or a call centre environment

Strong communication skills, both written and verbal

A highly motivated individual, committed to continuous improvement and exceeding client expectations

You use your critical thinking skills to identify needs and propose solutions to the customers

You are a team player who shares knowledge and insights with peers

You are positive, customer focused and resourceful

Insurance experience is considered an asset

OTL/RIBO licensed an asset (if you are not licensed, you must be willing to obtain your OTL, provided by CAA)

OTL (Other Than Life) insurance license training will be provided by our in-house learning and development team who will teach you about the home and automobile products, and overall industry information in preparation to write the OTL exam. A successfully completed OTL exam is required for the job.

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Call Centre Hours

Monday to Thursday - 8:00am to 8:00pm

Friday - 8:00am to 6:00pm

Saturday (once a month) - 9:00am to 4:00pm

You must be flexible to work various shifts within the call centre hours.

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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