Power Generation Division Manager (Vaughan)

Overview The Power Generation Division Manager leads and expands a new generator and backup power division within Modern Niagara’s Fuels division. This role oversees service operations, maintenance programs, emergency response coordination, customer relationships, technician leadership, and overall operational performance. Key Impact / Purpose - Lead and grow the division’s service delivery and operational performance. - Drive client satisfaction, recurring maintenance growth, and operational excellence across service, maintenance, and emergency response work. - Build high‑performing teams, scalable service operations, and a strong safety‑focused culture. Duties and Responsibilities Division & Operational Leadership - Lead and grow the Power Generation division, including service operations, technician management, maintenance programs, and customer development. - Coordinate all maintenance, service project, and time‑and‑material work. - Manage profit and loss for service projects, time‑and‑material, and maintenance. - Participate in Senior Leadership Team meetings and long‑term planning initiatives. - Monitor operational performance and adjust as needed to ensure completion and quality of work. - Ensure service work meets the highest quality and industry standards. Client & Business Development - Maintain client retention and satisfaction targets exceeding 95%. - Collaborate with the Account Management team on new and ongoing pursuits. - Grow the maintenance customer base with service programs, inspections, and preventative maintenance offerings. - Manage customer concerns and consistently exceed expectations. - Represent the organization as a principal customer contact and attend client meetings as required. Team Leadership & Workforce Management - Schedule, coordinate, and utilize technicians and field staff. - Support hiring, onboarding, retention, and development of technical and support staff. - Foster a culture of accountability, teamwork, learning, and continuous improvement. - Coach and mentor team members for growth and high performance. - Ensure all employees have performance development plans and support career development. - Drive technician retention and workforce engagement initiatives. Safety & Quality - Maintain safety standards across all service operations. - Promote a safety culture where responsibilities are shared across the team. - Support improvements in safety performance metrics, including TRIF results. - Ensure compliance with company policies, procedures, industry standards, and best practices. Financial & Administrative Management - Prepare and maintain monthly work‑in‑progress reporting for time‑and‑material and service projects. - Collaborate with billing and dispatch teams to enhance operational efficiency and customer responsiveness. - Manage service costs, budgets, staffing, and resources to meet financial targets. - Advocate for the use of Modern Niagara’s ERP systems and technology platforms to improve field execution. Must Haves - Minimum 5years of service industry experience, preferably in power generation or building services. - Strong technical knowledge of diesel and natural gas generators, maintenance operations, and service delivery. - Proven leadership experience managing field operations and support staff. - Experience managing budgets, scheduling, staffing, and financial performance. - Robust understanding of service execution processes, maintenance programs, and customer service operations. - Advanced knowledge of construction management processes and industry quality standards. - Strong leadership, communication, organizational, and relationship management skills. - Ability to prioritize work, delegate responsibilities, and manage multiple operational priorities. - Proficiency with Microsoft Office and computerized scheduling systems. - Ability to collaborate effectively across operations, estimation, management, and field teams. Nice to Haves - Degree or diploma in construction management, engineering, architecture, or related field. - Experience in generator services, backup power systems, fuels operations, or emergency power environments. - Experience with ERP systems and field service technology platforms. - Strong understanding of service project budgeting, forecasting, and operational reporting. - Experience supporting long‑term maintenance agreements and recurring service programs. Compensation & Benefits - Annual salary $140,000 – $170,000. - Performance‑based bonus opportunities. - Defined contribution pension plan with employer contribution. - Flexible health and dental benefits. - Annual health spending account. - 24/7 confidential Employee and Family Assistance Program. - Competitive vacation package with added days for tenure. - Employer‑paid parental leave top‑up. - Annual community volunteering day. - Corporate discounts through partnering vendors. Employment Equitable Prospect Diversity, Equity & Inclusion at Modern Niagara: We are committed to building a diverse, equitable, and inclusive organization where everyone has access to opportunity, feels a sense of belonging, and can thrive. We encourage applications from candidates of all backgrounds and are committed to a barrier‑free hiring process. If you require accommodation at any stage of the recruitment process, please contact us to make appropriate arrangements. Apply on Kit Job: kitjob.ca/job/2pnepd