Receptionist/Administrative Assistant (Vaughan)

Schedule (In-Person, In-Office) - Two Weeknights 5:00pm - 9:00pm One - Two Weekend Daytimes 9:00am - 5:00pm Maintaining Guest Services and Front Desk Goals - First point of contact for all in-person guests and over the phone conversation at Chateau Le Jardin Offices - Manages three business phone lines for Chateau Le Jardin Event Venue, Yo Amo Tacos and Verde Juice Cafe - Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. - Develops specific goals and plans to prioritize, organize, and accomplish your work. - Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. - Maintains constant cleanliness in the office - Ensures that regular on-going communication is happening with employees to create awareness and communicate expectations from clients as you are the main contact for all clients - Understands the impact of department’s operations on the overall company’s objectives and manages to achieve or exceed goals. Supporting Management of Front Desk Team - Utilizes interpersonal and communication skills to lead, influence, and encourage others; good independent decision making; demonstrates honesty/integrity; leads by example. - Encourages and building mutual trust, respect, and cooperation among team members. - Serving as a role model to demonstrate appropriate behaviors. - Supervises all areas of the Office in the absence of other staff members Ensuring Exceptional Customer Service - Provides services that are above and beyond for customer satisfaction and retention. - Improves service by communicating and assisting individuals to understand guest needs, providing guidance and feedback - Responds to and handles guest problems and complaints. - Sets a positive example for guest relations. - Empowers employees to provide excellent customer service. - Interacts with customers to obtain feedback on quality of service, service levels and overall satisfaction. - Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Additional Responsibilities - Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. - Analyzes information and evaluating results to choose the best solution and solve problems. - Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. - Performs all duties at the Front Desk as necessary. - Runs Front Desk shifts whenever necessary. - Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results. Job Type: Part time Pay: $17.95-$20.00 per hour Work Location: In person Apply on Kit Job: kitjob.ca/job/2ptiei