CLK 12R - Customer Service Representative, West Kootenays (Rossland)

CLK 12R - Customer Service Representative - (123589) Job Summary

You will be part of a province-wide team focused on making government services accessible and inclusive for all British Columbians. The team values kindness, respect, and“Service with Heart,” working together to meet the diverse needs of the communities they serve.

Role

The Service BC Customer Service Representative plays an important role in providing respectful, inclusive, and accessible service to a diverse range of people across in‑person, phone, and digital channels. In this role, you listen carefully to understand each person’s needs and provide clear, helpful support, while completing administrative tasks such as reviewing applications and processing payments. The position values empathy, cultural awareness, and professionalism to ensure everyone feels supported and able to access government services.

Classification

Union: GEU

Work Options: On‑Site

Locations

Kaslo, BC V0G 1M0

Multiple Locations, BC CA (Primary)

Nakusp, BC V0G 1R0

Nelson, BC V1L 6K1

Trail, BC V1R 4T2

Salary Range

$57,699.62 - $65,135.07 annually

Closing Date

6/3/2026

Job Type

Regular Full Time

Qualifications

Education

Grade 12 graduation or equivalent (e.g.: B.C. Adult Graduation Diploma [BCAGD], General Educational Development Certificate [GED], etc.).

Experience

Experience providing inclusive customer service to a diverse clientele.

Experience delivering service excellence in a high volume, fast‑paced, rapidly changing environment, through in‑person, virtual technologies and telephone interactions.

Experience using digital applications/databases to search for and record information.

Experience in word processing/data entry and using computer applications such as MS Word, Outlook and Excel.

Preferences

Additional years of experience in any of the above requirements and/or preferences.

Experience with conflict resolution and de‑escalating emotionally charged situations.

Experience providing services to clients experiencing poverty, substance use, and/or mental health concerns.

Experience maintaining administrative files and record keeping.

Experience delivering service in a regulated and/or legislated public service sector environment (e.g.: municipal, provincial, federal), while following processes and procedures.

Customer service training and/or certification.

Experience handling financial transactions from the general public (e.g.: payment processing, cash handling).

Travel

Willingness to travel occasionally to provide relief coverage to other work sites (Service BC Centres, exam locations, etc.).

Additional Information

This position has full‑time on‑site requirements.

An eligibility list may be established to fill both current and/or future permanent vacancies for Nelson, Nakusp, Kaslo, and Trail.

A Criminal Record Check (CRC) will be required.

Employees of the BC Public Service must be located in BC at the time of employment.

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