Front Desk Agent (Revelstoke)

Job Overview We are seeking a friendly and professional Front Desk Agent for the morning shift (7:00 AM – 3:00 PM) to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. Multilingual candidates are highly encouraged to apply, as we value diversity in our team. Responsibilities - Greet guests upon arrival with a warm and friendly demeanor. - Manage check-in and check-out processes efficiently. - Answer phone calls promptly, demonstrating excellent phone etiquette. - Handle guest inquiries and provide information about hotel services and amenities. - Assist with reservations and modifications using hotel management software. - Address guest concerns or complaints professionally and effectively. - Maintain an organized front desk area, ensuring all materials are stocked and accessible. - Collaborate with other departments to enhance guest experiences. - Perform administrative tasks as needed, including filing and data entry. Qualifications - Previous experience in customer service or hospitality is preferred. - Familiarity with front desk operations in a hotel setting is a plus. - Proficient in using phone systems and hotel management software. - Strong communication skills, both verbal and written; bilingual or multilingual abilities are highly desirable. - Excellent problem-solving skills with a focus on guest satisfaction. - Ability to work flexible schedule, including weekends and holidays as needed. - A positive attitude and the ability to work well in a team environment. Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry! Job Type: Full-time Pay: $18.25-$19.25 per hour Benefits - Casual dress - Flexible schedule Work Location: In person Apply on Kit Job: kitjob.ca/job/2osbhc