Medical Office Assistant/Receptionist (Victoria)

Reception and Accounting Coordinator Location: Victoria Clinic, On site Work Schedule: 7:15am – 3:15pm, 5 days a week, includes weekends and holidays (37.5 hours) Overview: Supporting the Vision, Values, Purpose, and Commitment of Olive Fertility Centre: Reporting to the Clinic Manager, the Reception & Accounting Coordinator is pivotal to the organization – this being the first voice and experience our patients encounter. You will be responsible for delivering the highest level of customer service to Olive patients. This full-time position requires a motivated, energetic, self- directing individual able to work in a busy, professional, multi-tasking workplace. You are required to provide exceptional patient centered care in a friendly, calm, personable manner, and be able to work accurately and efficiently while interacting effectively and in a supportive manner to all Olive’s diverse patients. Key Areas of Involvement Include: Reception: - Greet and check-in patients as they enter the clinic. - Take webcam photos of all new patients and ensure they are accurately set up in the patient’s demographics folder in the company Electronic Medical Records program. - Answer and triage all incoming calls with a pleasant, accommodating, and professional demeanour. - Provide referral and clinic facility information to callers ensuring correct information is imparted in a professional, caring manner. - Arrange courier service for pickups. - Accept and confirm delivered packages; including verifying all supplies are present and notifying the Finance Department of any missing items. - Medi-tran courier; keeping accurate records of items sent. - Retrieve all overflow voice message calls. - Monitor corporate coffee machine – call in for servicing as needed. - Appointment confirmations (No chart prep) - Tracking down reports and test results and scanning into charts as needed - Obtaining male partner PHN when needed - After consultation requisition uploading - Scanning all paper reports/results/consents for Victoria patients - Scanning and updating status for Electronic Communication Consents - Document management Chart transfers, Prenatal Referrals – Victoria Patients - Other duties as required. Accounting: - Interact with patients daily. - Respond to patient queries in person, email, and phone. - Perform patient financial orientations. - Process patient payments in accounting system and using POS. - Process payments at Reception & Pharmacy - Prepare invoices for services and prescriptions. - Assist with collections. - Assist with preparation of day sheets/daily revenue collections and outstanding invoices. - Liaison with other staff members - Communicate and coordinate with Olive accounting department. - Other duties as required. Qualifications: Education, Training and Experience: · Grade 12 graduation. · Minimum of two (2) years of related experience. · Previous experience working in a medical office is an asset. · Previous accounting experience is an asset. Skills and Abilities: · Ability to work quickly and accurately in all areas of responsibility. · Professional, polite, friendly demeanour and ability to put patients at ease. · Proficiency with MS Office · Ability to communicate effectively both verbally and in writing. · Ability to work independently and as a member of a multi-disciplinary team. · Demonstrated ability to organize, multitask, and prioritize work in an environment subject to changing deadlines, stress, and interruptions. · Acute awareness of confidentiality and the need to keep all patients and personnel based discussions to areas away from patients. · Physical ability to perform the duties of the position. · Punctual – ready and physically performing required tasks at the start of each shift. Job Types: Full-time, Permanent Pay: From $25.00 per hour Benefits - Company events - Dental care - Employee assistance program - Extended health care - Life insurance - Paid time off - Vision care Ability to commute/relocate: - Victoria, BC: reliably commute or plan to relocate before starting work (required) Experience: - Medical office: 1 year (preferred) - Reception: 2 years (preferred) Work Location: In person Apply on Kit Job: kitjob.ca/job/2othqc