Customer Service Specialist (Victoria)

CUSTOMER SERVICE SPECIALIST Convoy is a trusted distributor of construction materials, serving 40+ locations in the U.S. and Canada. Why Convoy Supply? - Growth Opportunities: We believe in developing our people and offering them the chance to advance. - Teamwork at Its Best: Success isn’t just about individual effort – it’s about what we achieve together. - Commitment to Safety: Your well-being is a top priority, every day. - Comprehensive & Competitive Benefits: Robust perks package designed to support you and your family’s health and well-being, and peace of mind, which also include: - Employee Assistance Programs and TeleMedicine Services - Retirement saving plans - Employee referral bonuses - Paid training and development - Paid time off (vacation, sick time and company-paid holidays) - Short- and Long-term disability coverage Position Summary We are seeking a motivated Customer Service Specialist for our Victoria location at 2948 Ed Nixon Terr. The role involves ensuring timely delivery of construction materials, handling customer transactions, and supporting warehouse operations. Responsibilities - Process customer transactions such as orders, quotes, and/or returns - Coordinate delivery and/or pick up of customer orders with the operations team - Educate customers on different products and their applications - Generate, place, and confirm purchase orders with suppliers - Receive payment for merchandise or services sold and log sales into the computer; responsible for payments received and adhering all administrative and accounting related procedures - Participate in the physical inventory of warehouse materials Requirements - Experience assisting customers with product procurement - preferably in the building supply and/or construction industry - Problem solving skills with a natural ability to respond quickly and accurately to inquiries, handle a fast-paced environment, and keep a sense of humor - Excellent communication skills (both written and oral) - Excellent decision making and ability to take initiative - Well organized, strong attention to detail - Must be a respectful team player Apply on Kit Job: kitjob.ca/job/2pcca2