Customer Service Representative, Victoria

Are you a people person? Do you love helping others? U-Haul is searching for friendly, motivated individuals for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul’s exceptional service, ensuring customers get all the help they need on their journeys by inspecting and maintaining equipment and using up‑to‑date technology to dispatch and return equipment. This position offers on‑the‑job education.

Our motto is“Hire Fast, Pay Fast”. You can start today and get paid today. Scheduled hands‑on working interviews are available, and we offer a $100 hiring bonus and a $300 cash bonus paid upon completion of U‑Haul Equipment Inspection and Verification through the 1‑2‑3 Punch Certification Program atretail stores.

U-Haul Offers

Paid holidays, vacation, and sick days (if eligible)

Career stability

Gym reimbursement program (if eligible)

Opportunities for advancement

Valuable on‑the‑job training

Complete benefit plan (if eligible)

RRSP payroll deduction plan

Deferred profit‑sharing plan (if eligible)

You Matter Program (Employee Assistance Program)

Mindset App program

Wellness programs

Discounts on Apple products, Dell computers, hotels and more

Responsibilities

Assist customers inside and outside a U‑Haul center with U‑Haul products and services.

Use smartphone‑based U‑Scan technology to manage rentals and inventory.

Move and hook up U‑Haul trucks and trailers.

Clean and inspect equipment on the lot, including checking fluid levels.

Answer questions and educate customers regarding products and services.

Prepare rental invoices and accept equipment returned from rental.

Install hitches and trailer wiring.

Fill propane (certification offered through U‑Haul upon employment).

Drive a forklift (certification offered through U‑Haul upon employment).

Other duties as assigned.

Participate in ongoing continuous U‑Haul education through U‑Haul University.

Minimum Qualifications

Valid driver’s license and ability to maintain a good driving record.

High school diploma or equivalent.

Work Environment The work involves moderate risks or discomforts requiring special safety precautions, such as working around moving parts or machines, fumes or irritant chemicals. Protective clothing or gear such as masks, goggles, gloves or shields may be required.

Physical Demands The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights, and moving equipment weighing a minimum of 50 lbs. (assisted or unassisted).

Pay Range: $18 - $20 per hour.

Equal Opportunity Employer U‑Haul is an equal‑opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individualaccommodations are available on request for applicants participating in all aspects of the selection process. Information obtained during this process will only be shared on a need‑to‑know basis.

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